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Terms & Conditions

About these terms


These terms and conditions outline the rules and regulations for the use of the NES Industrial Supplies and Fasteners Ltd website. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use the NES Industrial Supplies and Fasteners Ltd website if you do not accept all the terms and conditions stated on this page.

Products, services & prices

All products or services are subject to availability. We reserve the right to discontinue any product at any time for any reason.

Please be advised that while we always aim to provide accurate and up-to-date pricing information on our website, discrepancies may occur. Prices are subject to change without prior notice due to variable market conditions and other factors.

In the event of a pricing error for any purchase, we regret to inform you that we are unable to honor the incorrect price. Should such a situation arise, we will notify you at the earliest opportunity to discuss possible resolutions.

We appreciate your understanding and thank you for your business. Our commitment to providing quality service remains our top priority.

User comments, feedback, and other submissions

If you send specific submissions or, without our request, send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may use, without restriction or compensation to you, any comments that you forward to us.

Limitation of liability

In no case shall NES Industrial Supplies and Fasteners Ltd, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

Delivery policy

Delivery times

Shipping charges for your order will be calculated based on the total weight of your basket and displayed at checkout.

Orders are not shipped or delivered on weekends or holidays. If there is a significant delay in shipment of your order, we will contact you via email or phone.

The risk in the goods will pass to the buyer when they are all off-loaded at their destination if we are the carrier, and on leaving our premises if not. Without accepting any liability for our failure in any case to do so we will pursue for the benefit of the buyer any claim or damage to or short delivery or loss of goods in transit provided that we and the carrier are notified in any claim at the point of receiving the goods.

Delivery dates quoted are only estimates. We will make every reasonable effort to keep them but we accept no liability for the any financial or other loss or damage (whether direct or indirect) if delivery is nonetheless delayed nor shall any such delay entitle the buyer not to accept or pay for the goods when they are delivered.

We will arrange delivery of goods in within the UK by means at our discretion unless the buyer otherwise requires their own transportation. If you would like an item to be shipped outside of the UK on request please ring NES for quotation.

Shipping methods

  • Shipping Method Delivery Cost
  • Standard Delivery (30kg max)1 — 2 working days£12
  • Pallet Delivery3 — 4 working days£TBC

Returns policy


You have 30 days to return an item from the date you received it.

To be eligible for a return your item:

  • Must be unused and in the same condition that you received it.
  • Must be in the original packaging.
  • Must have the original invoice or proof of purchase included.
  • Must not be a custom item that has been manufactured to order.

Once we receive your item, we will inspect it and notify you of the status of your refund, you may be issued with a restocking fee of 20% for any goods returned unless agreed prior to your return. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will usually receive the credit within 5-7 days, depending on your card issuer’s policies.

You will be responsible for arranging and paying for your own shipping costs for returning your item.

Return Address
Returns, NES Industrial Supplies & Fasteners, Hazeldine House, Plantation Road, Newstead Industrial Estate, Stoke-on-Trent, ST4 8HX.


Refunds, when applicable, will be processed using the original method of payment and are usually issued within 5-7 days. We aim to address payment disputes within 5-7 days.


We understand that sometimes you might change your mind, which is why you may cancel your order or part of your order the same day as placing it, provided the order has not yet been shipped. If your order has already been shipped, please refer to our Returns Policy for further instructions.

If you have paid via credit or debit card, the amount will be reversed back to your account usually within 5-7 days.

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

Payment terms


VAT is charged at a standard rate of 20%. Prices shown across our website include VAT.

Transaction Security

All payment details which are provided to us through our online payment gateway are encrypted for the protection of your information. Your personal and payment details are not stored on our servers.

In the event of a failed transaction you will be informed of the failed transaction and the reason. No amount will be deducted for unsuccessful transactions.

Promo Codes

Sometimes we may run promotional offers on selected products. These offers are subject to change at any time. To redeem an offer you can enter your promo code on the basket page or during checkout.

Accepted payment methods

We accept payment via any of the following payment methods.

PayPalVisaMastercardMaestroAmerican Express

Policy updates & acceptance

Changes to the terms of service

You can review the most current version of the Terms of Service at any time on this page. NES Industrial Supplies and Fasteners Ltd reserve the right to update or change our Terms of Service by posting updates and changes to our website.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please call 01782 646932 or email sales@nes2012.co.uk.

Opening Hours

Our phones are available 24/7
Out of hours call outs are available for our customers, charges may apply.

By continuing to use our site, you accept our use of cookies, privacy policy, and terms of service. Learn more here.